EQC recently sent 4000 letters to customers in its Canterbury Home Repair Programme containing information not relevant to their claims.
While they received the correct claim information (eg: claim number), the letter or email may have referred to a situation which was not true for their claim. For instance, some customers were told their repairs were on hold at the customer’s own request, when this was not true.
EQC apologises for this error and will be sending further letters to customers in this group to give them the information they should have originally received.
Source: based on EQC release July 12
