Another avenue to resolve issues with EQC is to send a complaint to the Ombudsman but you need to complain to EQC and attempt to resolve the issue there first.
The Ombudsman can investigate complaints about the administrative acts and decisions of EQC, including:
- decisions made on an EQC claim, such as whether to accept a claim for cover
- the standard of service provided by EQC
- delays by EQC in processing a claim (but usually only when there are issues of health and safety)
An outline of the process is available in the linked document
